1Before you fix or argue, validate: that makes sense, I can see why you feel that. It cools the heat.
People calm down when they feel understood, not corrected. Understanding first, solutions later.
Where it sits. DBT, validation skills (GIVE)
Islamic evidence
Repel evil with what is better, and your enemy will become as close as an old friend (Quran 41:34). A validating word is often the better thing that turns the moment.
“Good and evil cannot be equal. [Prophet], repel evil with what is better and your enemy will become as close as an old and valued friend”
Qur'an 41:34
Psychological evidence
A validating response, signalling that the other's reaction makes sense, measurably lowers their emotional arousal, while invalidation raises it. Understanding is what unlocks the conversation.
Shenk, C. and Fruzzetti, A. E. (2011). Journal of Social and Clinical Psychology · doi
Validating responses lower emotional arousal, while invalidating responses increase it.
Review detail
Why it works. Naming that the other's feeling makes sense lowers their arousal and opens them to you.