Practices

Ask what has been done to this person, not only what they have done. Old harm decides which ordinary things now register as a threat.

Reactions that look wildly out of proportion usually are not, once you know what the moment resembled. A hand raised near a face, a certain tone,…

You do not have to jump straight to understanding. Try the step before it: hands open, honestly puzzled, help me see what just happened here.

It has to be a real question. The rhetorical version, asked with your jaw set, makes things worse and both of you know it. Ask, then stay quiet long…

There is a steadiness worth aiming for: hearing someone disagree with you without either going off at them or going quiet and small.

Those are the two ways it usually falls over. Either the temper goes and the point is lost, or the confidence goes and you find yourself agreeing…

While the feeling is at full volume, no argument gets through, including a good one of your own. Settle the body first and talk afterwards.

Reasoning with someone at their peak, or with yourself, nearly always adds heat rather than sense. The order that works is calm, then conversation:…

In a bad moment your attention, your seeing and your remembering all narrow onto the threat. So your memory of the row is a partial recording, and so is theirs.

Worth holding on to before you go back over who said what. Neither of you is necessarily lying when the two accounts differ. Starting with here is…

When somebody says they were not scared, they just do not like being disrespected, take the dislike seriously. We dislike what threatens us, and that is why we avoid it.

The move keeps everyone's dignity intact. You are not telling a person they were frightened, you are pointing out that disliking something and being…

There is a difference between being afraid and being seen as afraid, and it is usually the second one people are defending. Worth asking which of the two is actually the problem.

Once somebody can say the trouble is what others would make of it, the whole reputational job anger has been doing comes into view. Often the belief…

Your family had its own rules about anger, quite apart from anything cultural. Those are the ones that shaped you, and they can be renegotiated.

Name two of them plainly. Nobody leaves the table. Whoever shouts loudest wins. We do not mention it the next day. Then ask which you still want.…