Practices

In a hostile exchange, try a slow hmm instead of a reply. It sounds like someone thinking, and it puts a long out breath in the way of whatever you were about to say.

The sound we make when we are unsure is already in everyone's repertoire, and it reads as puzzlement rather than as a threat, so the other person has…

Rolling or throwing a ball back and forth with someone is more useful than it looks when one of you has gone blank. It gives the body a job and the two of you a rhythm at the same time.

It works over a video call as well: ask them to fetch a ball from another room and bounce it while you talk. Say what you are doing and why, so it…