Practices

If someone is saying so much that you have lost the thread, stop them kindly and check. Sorry, that is a lot and it matters, can I say back what I have got so far.

It feels rude and it is usually received as the opposite, because it says the words were worth keeping. Listening while quietly drowning helps…

There is a kind of anger that floods a room and a kind that arrives with a request inside it. The second one gets answered.

The difference is audible before it is anything else: the voice steadier, the sentence shorter, an actual ask at the end of it. I am angry, and what…

When someone pours out a lot at once, catch the two or three words carrying the weight and give those back to them, in order.

You said you felt cold in your own house, and like a nuisance. Nothing added, nothing solved. It sounds almost too simple, and it does the thing a…

Let what they say land in you before you answer. The word that catches somewhere in your own chest is usually the live one.

Cold. Empty. A nuisance. Take each one for a second rather than sailing past it to the reply. Then give back the one that carried the charge, and you…

I am used to it is not the same as I feel nothing. It usually means a great deal of practice at feeling nothing, and that practice costs something.

Believe the person when they say they are used to it, and hear what is inside the sentence: this has happened often enough that they have built…

When somebody says they just get on with it, take the getting on with it seriously. That is the door, and arguing with the nothing is a wall.

This happens a lot, I just roll with it, I forget about it: there is a whole strategy in that sentence and it is visible, unlike the feeling…

You cannot taste food you are eating fast. Feeling works the same way, so slow the pace until there is something to actually notice.

In practice that means one sentence at a time, with a pause after it, and questions like what happened in you just then. Both of you will want to…

When someone tells you they have been hurting themselves, keep your face steady and stay curious. Alarm closes the conversation, and you need it open.

A visible flinch teaches the person that this is not something you can hear, and the next disclosure goes elsewhere or nowhere. It can also make the…

Ask what the behaviour does for them, and then ask how they would like to feel instead. Both questions open more than telling them to stop ever does.

The first question maps what is being managed: numbness, rage, panic, a need to make something visible. The second gives you a goal in their words…

When someone tells you they have failed, the most useful thing you can do is nothing clever. Let your face stay soft and keep looking at them.

Shame is braced for disgust, so it reads your face before it hears your words. A quick reassurance can even land as a rush to move on. Slower is…

When someone's shame fills the room, check your own state before you say anything. If you start to shrink, or to worry that you are handling this badly, they will feel it.

Shame is catching. The particular risk is a quiet spiral of your own, along the lines of I am no good at this, which pulls you out of the room at the…