Practices

Have three or four openers ready before you need them. For what it is worth. Can I run something by you. You might not like this, so give me the benefit of the doubt.

When you are stirred up you will not compose diplomatic language on the spot, so the phrases have to be picked in advance and worn in. Say them aloud…

Say it out loud before you start: you decide how much of this you feel, and when. Stopping for a bit is part of the plan, not a failure of it.

Being in charge of the dial is most of what separates useful contact with a hard feeling from being flooded by it again. If you are helping someone,…

Somebody will eventually ask you whether you want what is best for your child. It is a sales line, and knowing that in advance is most of what you need to withstand it.

Parents of a newly diagnosed child are frightened, motivated and often exhausted, which is exactly the state that gets marketed to. The question is…

If a treatment comes with a contract, take it to a solicitor before signing. Not because you cannot read it, but because that puts a few days between the pitch and your signature.

Being told not to sign rarely helps, and it asks somebody to admit in the moment that they might act rashly, which almost nobody does in front of a…