Practices
Every practice in the library, in one list. Narrow it by how long you have, who it is written for, and where you are right now.
Narrowed down
165 practicesArea
How long you have · A minute
Who it is written for
Where you are right now
On your own, or with someone · Involves someone else
Theme
Approach
When somebody insists angrily that they do not care, they usually care a great deal. The heat is the giveaway.
Indifference does not raise its voice. Answer the words and you get an argument about whether they care. Answer the caring underneath and you often…
Anger shown early sometimes stops things going further. A clear no at the start can prevent the whole conversation that would have ended much worse.
Plenty of people learned this the hard way and they are not wrong: visible anger draws a line, and lines get respected. What is worth adding is the…
When your thinking comes back online mid-argument, say so and offer a restart. I could feel myself getting defensive and this is not helping either of us, shall we try that again?
Most people escalate sometimes. The skill worth having is not never starting but knowing how to get out once you have. Naming it yourself gives the…
Being told not to worry has never once stopped anybody worrying, including you. If a friend said it to you tomorrow you would carry straight on.
This is worth saying to a parent who feels they are failing at comforting their child. They are not bad at it. The words simply do not do that job…
The way you sound reaches people more directly than what you say. There is a pathway that tunes the ear towards the human voice, and a warm, unhurried voice uses it.
Worth knowing whether you are the one speaking or the one listening. If you are settling a child or a friend, let your voice go slower and softer and…
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