Practices

Every feeling comes with something it wants you to do. Catching the move before you make it is most of the skill.

Anger wants to push, fear wants to get out of the room, sadness wants to curl up, shame wants to disappear. None of that is wrong, and the trouble is…

You do not need a long list of feeling words. Half a dozen you can actually reach for under pressure will do more than forty you have to look up.

Angry, sad, afraid, ashamed, surprised, glad is enough to start with, and most hard moments are some mixture of the first four. The aim is not to…

If someone is saying so much that you have lost the thread, stop them kindly and check. Sorry, that is a lot and it matters, can I say back what I have got so far.

It feels rude and it is usually received as the opposite, because it says the words were worth keeping. Listening while quietly drowning helps…

Point at the body. 'Your hands went up just then', or 'you put your head in your hands', gives a feeling something solid to stand on.

Feelings argued about in the abstract go round and round. A gesture you both just watched is much harder to dispute, and it opens a door: what was…

When someone goes quiet and you can see they have gone inside, that is not your moment to help. Stay still and let the silence run.

You will feel the pull to summarise, to check they are alright, to bring the other person back in. All of it lands as an interruption. Give it a few…

When someone tells you they have failed, the most useful thing you can do is nothing clever. Let your face stay soft and keep looking at them.

Shame is braced for disgust, so it reads your face before it hears your words. A quick reassurance can even land as a rush to move on. Slower is…