Practices

The angry face is standard human equipment. It looks the same in every country, and people born blind make it too, so nobody had to teach you either to pull it or to read it.

That cuts two ways for you. Yours is showing when you are sure you are hiding it, and people answer what they see rather than what you meant. And…

A colleague's frown is being read by very old equipment that is watching for something pointed coming towards you. The reaction it produces is not a judgement on you, and quite often the frown is not about you at all.

Before you answer the face, get one piece of actual information. Ask what is going on, or simply wait for their first sentence and listen to it. Most…

Anger and anguish grew from the same old root, and angst, anxiety and danger belong to the same family of words. The language has been saying this for about a thousand years.

Use it as a handle rather than as proof. Next time you catch yourself furious, try the word anguish instead and see whether anything in you agrees.…

Anger itself is standard issue. Handling it well is not, and nobody is born knowing how.

Which means the thing you have been calling a character flaw is closer to a skill nobody taught you. That changes the job: not becoming a person who…

Nothing gives you notice. The bad news, the difficult person, the thing you were not ready for: none of it checks your diary first.

A surprising amount of anger is really the protest that this should have come later, or with warning, or to somebody else. Drop the expectation of…