Practices

When someone tells you they have failed, the most useful thing you can do is nothing clever. Let your face stay soft and keep looking at them.

Shame is braced for disgust, so it reads your face before it hears your words. A quick reassurance can even land as a rush to move on. Slower is…

When someone's shame fills the room, check your own state before you say anything. If you start to shrink, or to worry that you are handling this badly, they will feel it.

Shame is catching. The particular risk is a quiet spiral of your own, along the lines of I am no good at this, which pulls you out of the room at the…

With someone carrying old shame, ask about the closeness itself. Is it alright that I am sitting here with you? Would a bit more space help? Then adjust, and let them see you adjust.

Small changes work best. Shifting your chair back slightly, looking away for a moment, softening your voice, then checking what that was like for…

If you can see shame arriving in someone, say so gently and make it welcome. Something like: it looks like there is some shame here, and it is alright that it came.

Naming it does the opposite of exposing it. Left unnamed it works away in private, and the person assumes you have noticed and are judging. Said out…

A friend or a counsellor telling you that you are not a monster helps, and it only takes you so far. The shame usually sits with one particular person, and it eases most when that person hears the thing and stays.

So aim a disclosure carefully rather than widely. Choose the person the shame is actually about, pick a moment with room in it, and say the small…

Telling someone it was not their fault often bounces straight off, and there is a reason for that. Self blame can be the safer of the two stories, and you are asking them to give up shelter.

So do not lead with the correction. Say instead that it makes complete sense they landed there, that a child needs their parents to be good more than…

With someone deep in shame, your steady presence is not the warm up before the useful part. It is the useful part.

That means resisting the urge to fix, to explain the psychology of it, or to hurry them along to a better feeling. Sit at their pace. Keep your tone…