Practices

In a hostile exchange, try a slow hmm instead of a reply. It sounds like someone thinking, and it puts a long out breath in the way of whatever you were about to say.

The sound we make when we are unsure is already in everyone's repertoire, and it reads as puzzlement rather than as a threat, so the other person has…

If you notice a hard locked stare, in yourself or in the room, look away. Empty space is the safest thing to look at, because it says nothing back.

Two people staring each other down are feeding one another, and each second of it raises both of them. Breaking that needs no words, which matters,…

Choose one person and tell them you will send the finished thing by a set time. Not a conversation about how it is going, just the file, the photo, or the word done.

The sending is the whole mechanism, so keep it small and exact: what, and by when. It does not have to be someone qualified to judge the work, and it…

If someone was adopted, or simply does not know their family history, say early and plainly that this is not a problem. It helps to have and it is not needed.

Otherwise the question lands as one more reminder of what is missing, and some people will spend the rest of the appointment feeling they brought the…

With someone carrying old shame, ask about the closeness itself. Is it alright that I am sitting here with you? Would a bit more space help? Then adjust, and let them see you adjust.

Small changes work best. Shifting your chair back slightly, looking away for a moment, softening your voice, then checking what that was like for…