Practices

When they are upset, move physically closer before you say anything.

Nearness often comforts before any words can, and asks nothing in return.

Being cornered is a trigger all by itself. If you want somebody to come down, hand back a little freedom: a clear way out of the room, a choice about where to sit, some say in when this gets talked about.

Watch how fast things escalate the moment a person cannot move, cannot leave, cannot decide anything. It is not stubbornness, it is an old alarm…

When someone comes at you angry, listen for the fear in it. It changes what you say next, and it changes what their anger does to you.

A raised voice usually produces apprehension, and apprehension makes people stiffen or back away. Hearing frightened rather than hostile leaves you…

Ask which kind of support they want today rather than deciding for them.

Sometimes it is help, sometimes only company; asking spares you both the wrong gift.

Do not only correct the thought, correct the sentence. Rather than do not shout at me, try can you take those off, I want to talk to you.

Telling yourself to stay calm gives you nothing to do, and the ready-made sharp line is still the only thing in your mouth. A plain request gives all…

If a parent has been saying since the first year of school that something is wrong with their child's reading, start from the assumption that they are right. They have watched more of it than anyone else has.

The usual story is years of being told the child is fine, a little behind, will catch up, and then a diagnosis at nine or ten when the easiest years…

Real footage of people dying circulates without any warning, sometimes buried inside a video that starts off looking harmless. Young people rarely raise this themselves, so it is worth asking.

Ask plainly what they have come across that they wish they had not seen, and how often it happens. There is no preparation before it and nothing…

Among teenagers, saying they want to die has become something you say when the bus is late. You can no longer read intent off the phrase, in either direction.

So the words neither prove there is danger nor prove there is not. What tells you is everything the words leave out: whether there is a plan, whether…

When a death is filmed and passed around, some of the people who watch it are not all right afterwards, and a few are put in real danger by it. Ask what has been going round.

The question is simple enough. Has anything about someone dying gone round your school or your feed lately, and did you see it. Then ask how it left…

Asked what all the scrolling had done to her most, one young woman did not say sad. She said angry, more or less all the time.

Constant irritability in a teenager usually gets worked up as depression or ADHD, and sometimes that is right. Saturation belongs on the list too,…

For some people the online part is not a side issue sitting next to the depression or the anxiety. It is one of the things holding them in place.

One young woman with a history of being bullied found her platform use feeding the depression, the social anxiety, the fear of leaving the house and…

Once it starts rolling, it gathers. A small exchange becomes a shouting match becomes something with consequences, and every step feels reasonable given the one before.

The cheapest place to stop is early, at the first sharp reply, long before you can see how far it has gone. Naming it out loud helps: "we are…

There is a stretch after anger fires when a person is feeling rather than thinking. In it, only information that matches the emotion gets through, so reasoning at yourself or at anyone else is wasted breath.

What does land in that stretch is physical and relational: a slower breath, a change of room, a hand on your own chest, a kind tone that asks for…

When somebody insists angrily that they do not care, they usually care a great deal. The heat is the giveaway.

Indifference does not raise its voice. Answer the words and you get an argument about whether they care. Answer the caring underneath and you often…

Anger shown early sometimes stops things going further. A clear no at the start can prevent the whole conversation that would have ended much worse.

Plenty of people learned this the hard way and they are not wrong: visible anger draws a line, and lines get respected. What is worth adding is the…

When your thinking comes back online mid-argument, say so and offer a restart. I could feel myself getting defensive and this is not helping either of us, shall we try that again?

Most people escalate sometimes. The skill worth having is not never starting but knowing how to get out once you have. Naming it yourself gives the…