Practices

Write it up before you leave. One salesman, knowing full well he will not remember the visit an hour later, does his notes in the car with the engine still off.

The strength of it is that the trigger is fixed and physical. Sitting down in the car is the cue, and the notes happen before the key turns. No…

You get three goes at thinking about something: before it starts, somewhere in the middle, and once it is over. Most of us only ever use the last one, which is the least useful of them.

Before is a pause to look at the options. In the middle is a quick check on how it is actually going and whether anything needs changing. Afterwards…

The first version of the list will be alright. It becomes good over a couple of years, one forgotten item at a time.

So when you arrive somewhere without the thing you needed, add a line rather than carrying the annoyance around with you. That turns a bad morning…

A long project gives you no feedback until it is too late to use any. Put checkpoints in yourself: with the people involved, or just with you and a Monday morning.

Pick the dates while you are writing the plan, not later when you happen to remember. Each one turns a single verdict at the end into several small…

At a check-in, only look. Where am I, what has slipped, what have I still not heard back on. Skim the inbox without opening anything.

The moment you answer one message the review is over, and you will not notice it ending. Keep a sheet beside you and write down what you spot instead…

Once a day, look at the whole day before it starts eating you. What is on, what is urgent, what is this day actually best used for. Morning or evening, whichever you will really do.

It takes about five minutes and it is the difference between a day you chose and a day chosen for you by whoever emailed first. Some people prefer…

Before you hand it over, read the original request again. Not your memory of it. The actual words.

Almost nobody enjoys this, which is why almost nobody does it. But work that is good except for the two things nobody remembered is the commonest…

Ask people how it went. How was that meeting, how am I doing, what did you make of it. Nobody enjoys asking, and the information is not available any other way.

Ask one specific person about one specific thing rather than the room in general. If your read on yourself has been bent out of shape by years of…

Someone who will tell you the part that was not good is someone whose 'that was fine' you can believe. That is what settles the doubt, not reassurance.

Blanket praise carries no information, so it slides off and the doubt is back within the hour. If you tend to worry about how you came across, ask…

One way to hold the whole thing: you feel now at full volume and later almost not at all. Putting things off, saying yes too often, spending, jumping in. One pattern rather than four separate faults.

It changes what you go looking for. Not more discipline in each area separately, but ways of making later louder across all of them. A deadline you…

A report due Friday puts a little pressure on somebody else's Monday. For you Monday feels like nothing at all, and then Thursday evening arrives carrying the whole of it.

It is worth drawing out honestly. One line sloping gently upwards all week, another staying flat and then going vertical. Once the shape is visible…

Thursday night goes badly, you swear at yourself, and you mean every word. Next quarter the same thing happens. That is not you failing to learn. It is a lesson that cannot survive the distance.

For the memory of a bad night to change anything in August, it would have to still be vivid in August, and it will not be. So stop waiting for the…

If the only real deadline is the fortnightly meeting, invent some smaller ones. A couple of short catch-ups a week will do more for the work than the formal review ever does.

Ask for them as something that helps you, because it is true and it also lands better: five minutes on Tuesday and Thursday keeps me pointed at the…

Whatever the record is, do it the same day, every time. The salesman writes his notes in the car outside the client's office. Not that evening, not on Friday.

No exceptions is the part doing the work. One skipped day teaches you that skipping is survivable, and 'it worked out fine that once' is the thought…

No single strategy fits every situation. When something that worked last year does nothing now, the fault is usually in the match rather than in you.

For anyone helping, this matters even more. When a sensible technique fails, the first question is which part of this person's week it did not fit,…

Scan your body, unclench the jaw, drop the shoulders, soften the hands. Let the tension out on each breath.

Emotion tightens the body; the body can loosen the emotion back. Release the grip one part at a time.

The aim is to become more exact rather than more serene. Is this rudeness or tiredness, a slight or a coincidence, this person or the whole category they remind you of?

Exactness is something you can actually do, whereas calm is not available on demand. Ask what specifically happened, who exactly did it, and what…

Anger looks at the person and edits out the room. It is the man who is rude, never the traffic, the deadline or the night he spent awake.

This tilt sits in everybody, not only in you. Assuming bad intent has always been the cheaper error to make, which is why the mind reaches for it…

If they made you feel this, then only they can undo it. That is the quiet trap inside taking things personally.

You end up waiting on an apology that may never arrive, and while you wait you go over the scene, which keeps it warm. Taking the repair back into…

The version of you making sensible plans this afternoon is not the version standing in the kitchen at eleven at night. Plan for the other one.

That means leaving things in place instead of relying on your future good sense: the phone charging in the hall, an agreement that either of you can…