Practices

Focus on the person and it feels personal. Widen out to what is around them, the hour, the queue, the week they are having, and it usually stops being about you.

That single instruction covers a lot of ground: it works on a picture, on a rude reply, and on your own attention when it has narrowed to one face.…

Light behaves like a particle in one experiment and like a wave in another, and physicists live with both. That is a good picture for two accounts of one event, and a picture is all it is.

Reaching for a big idea from physics can settle the room while proving nothing at all. Use it the way you would use a photograph: helpful for seeing,…

Not knowing what to make of something does not have to be an emergency. See if you can find it interesting instead, even for a moment.

Most of us treat confusion as a gap to be closed fast, and anger is one of the quickest ways to close it: decide they meant it, decide what it says…

Try putting a qualifier on the front of your strongest claims. In some ways this is true. In some ways it is not. In some ways I cannot tell from here.

Jain thinkers built a whole grammar out of that, seven careful ways of stating a thing, precisely so assertion stayed honest. Used well, a qualifier…

Not knowing what somebody else is carrying is reason enough to go easy on them. It is certainty about what they deserve that gives cruelty its permission.

You do not need a generous story about the person in order to hold back. Maybe is enough: maybe they are frightened, maybe something happened this…

You do not actually know what they are about to say, or why they did it. Swapping the finished sentence in your head for help me understand costs nothing and changes the whole exchange.

Finishing people's sentences, deciding in advance what they meant, hearing the insult before it has been made: all of it feels like insight and most…

Under most anger sits a refusal: this should not be happening. Letting the fact stand as a fact, without agreeing that it is fine, takes a surprising amount of heat out of it.

Accepting is not approving, and it does not mean dropping your case. It means giving up the argument with the part that is already settled: the train…

You do not have to jump straight to understanding. Try the step before it: hands open, honestly puzzled, help me see what just happened here.

It has to be a real question. The rhetorical version, asked with your jaw set, makes things worse and both of you know it. Ask, then stay quiet long…

Queueing, splitting a bill fairly, sharing a road with strangers: all of this is recent. We have had a few thousand years of practice at it, against a much longer history of living another way.

It helps to plan for the mismatch instead of being caught out by it every time. If crowds, traffic and open plan offices reliably wear you thin,…

There is an old set of pictures: a boy loses an ox, catches sight of it, chases it, tames it, and finally rides it home. Asking which picture you are in this week is kinder and more useful than asking whether you are doing well.

Searching, glimpsing, wrestling and riding each have their own next step, and none of them is a grade. Someone still looking for the ox needs to…

Some reactions really do just happen, like a wind up toy pointed forwards, banging into whatever is in the way. That is a description of the problem rather than an excuse for it.

Automatic does not mean permanent. Notice which situations you keep colliding with: the same shop, the same hour of the evening, the same person's…

When someone tells the story with every detail, the exact words, the way the door shut, what she was wearing, they are not wandering off the point. The detail is telling you how unsafe it felt.

Steering them back to the summary usually lands as being told their experience is a nuisance. Let it run a while and hear the detail as a reading of…

The useful part of this kind of practice is not the calm. It is noticing that the angry commentary running in your head is commentary, and that you are not obliged to follow it.

You are not arguing with the content or proving it wrong. You take half a step back: there goes that thought again, and here I am hearing it.…

You cannot argue anybody out of certainty, yourself included. What loosens a grip is play: a puzzle, a small experiment, a question where nobody has to lose.

If you want someone to hold a view more lightly, resist correcting it. Give them something to look at that shows them their own mind at work, and let…

Those same four dots could have been joined into a cross. You never saw the cross, because the square had already settled.

The second step matters more than the first. Not only did you build the picture, you built one of several that fitted the same dots. So when a tone…

A raised voice at home gets heard as disrespect long before anyone checks. Sometimes the person simply cannot hear how loud they are over their headphones.

Disrespect starts more fights than any other reading, and it arrives feeling like an observation rather than a guess. Try asking what a stranger…

Hold up a cup and ask what it is. A cup, a container, a weapon, a paperweight, an odd object to a creature with no hands. The answer depends on who is asking.

Starting with a mundane object matters, because it is easy to concede there. Then carry it across: what someone said this morning is a fact, what it…

The same cup is a drinking cup at home and contraband in a prison, because the role you are standing in has already decided what you are looking at.

You have roles too, and they are quieter than a uniform: the wronged partner, the one who never gets thanked, the employee nobody respects. Standing…

Think about the last person who shouted at you. Were they angry with you, or were they afraid? The honest answer is usually both, and both is allowed.

This is not about excusing anyone. Fear and anger arrive together so often that reading only the anger leaves half of it out. Seeing the frightened…

Some drawings can be seen two ways, an old woman or a young one, and neither reading is the correct one. Feeling the switch happen in your own eyes teaches something no explanation manages.

Keep one of those images somewhere you will come across it. When you are certain about somebody's motive, look at it and let it flip. The point is…