Practices

Catch the reflex on something small. A one-word reply to your message, and the first question your mind asks is what have I done.

That first question is the reflex, and it is far easier to see when nothing much is at stake. Practise there: notice the accusation your mind reached…

When somebody's voice climbs, let yours stay where it is. Staying level is not backing down, and in the room it usually reads as the stronger position.

Slow breathing, standing still, looking interested rather than braced: none of that is passive and none of it is agreement. An argument escalates…

Anger looks at the person and edits out the room. It is the man who is rude, never the traffic, the deadline or the night he spent awake.

This tilt sits in everybody, not only in you. Assuming bad intent has always been the cheaper error to make, which is why the mind reaches for it…

You can tell someone they have hurt you without your voice showing it. The message and the heat come apart, and it is usually the heat that stops the message being heard.

Worth saying, because plenty of people believe the only options are swallowing it or letting it out. There is a third, which is saying the whole hard…

Under the anger there is usually something you wanted and did not get, or something you are afraid of losing. Say that, and you have handed the other person something they can actually do.

"You never help" gives someone a charge to deny. "I needed you to take the kids for an hour and I was too proud to ask" gives them a job. The second…