Practices

Working out what someone meant by hurting another person is a conversation for the person who did it. Said to the one who was harmed, they were not really trying to hurt you lands as being talked out of your own experience.

Anyone who has been on the receiving end of violence has usually spent a long time being told it was not what it was. Even a kindly meant explanation…

When somebody's anger is filling the room, the bravest sentence available is usually the plainest one: you are frightening me right now.

It gives them a piece of information they almost never have, which is what they are actually doing to the person in front of them. It also puts…

Feeling bad about being late is a consequence you can talk yourself out of in about four seconds. Telling a friend you are buying dinner if you are late is not.

Pick something small and real, and pick a person who will hold you to it without being unkind about it. Dinner, the coffees, the taxi fare. The size…

Put the stake outside your own head. Tell a colleague that if you are late to the meeting, lunch is on you.

The link between being late and buying lunch is arbitrary, and that does not matter at all. What matters is that it is real, it happens soon, and…

If someone stands up mid argument, stay where you are. Rising with them turns a conversation into a stand off.

Therapists who sit with couples notice that the person on their feet usually sits back down within a minute or two when nobody gets up to meet them.…

In a hostile exchange, try a slow hmm instead of a reply. It sounds like someone thinking, and it puts a long out breath in the way of whatever you were about to say.

The sound we make when we are unsure is already in everyone's repertoire, and it reads as puzzlement rather than as a threat, so the other person has…

Choose one person and tell them you will send the finished thing by a set time. Not a conversation about how it is going, just the file, the photo, or the word done.

The sending is the whole mechanism, so keep it small and exact: what, and by when. It does not have to be someone qualified to judge the work, and it…

Let the child score themselves on the same sheet the teacher scores. Two columns, filled in separately, then looked at together.

At first the two columns can be miles apart, and that is the useful bit rather than a problem. Nobody is being caught out. Over the weeks the gap…

If someone is saying so much that you have lost the thread, stop them kindly and check. Sorry, that is a lot and it matters, can I say back what I have got so far.

It feels rude and it is usually received as the opposite, because it says the words were worth keeping. Listening while quietly drowning helps…

You can drop the neuroscience and keep the instruction. Look at the person's face, and at their eyes in particular, and let what you see land on you.

The advice does not need a mechanism to be worth following. Look at the person while they are speaking instead of at your own next sentence. Let…

You can feel for the child in front of you and still keep the consequence you set. Being moved was never meant to be the thing that decides.

It happens to everybody. You are firm, then you see the crumpled face, something turns over in you, and the consequence quietly disappears. What the…

When you notice you have stopped really being there with someone, change your body before you try to change your effort. Sit forward, unfold your arms, turn to face them properly.

Attention goes late in the day, and trying harder to care rarely brings it back. Moving does. Feet planted, hands open, shoulders squared to them,…

You do not actually know what they are about to say, or why they did it. Swapping the finished sentence in your head for help me understand costs nothing and changes the whole exchange.

Finishing people's sentences, deciding in advance what they meant, hearing the insult before it has been made: all of it feels like insight and most…

Try not to ask why. If the person knew why, they would probably have sorted it out already, and the question tends to land like an accusation.

Ask what happened just before instead. What was going on, what they felt, what came after, what sort of day it had been. Those answers can be worked…

You can screen for a processing difficulty with no test at all. Just notice, in ordinary conversation, whether the child is answering what you actually said.

A child who drifts off topic, answers a slightly different question, or needs things said twice may not be avoiding you or daydreaming. The words may…

When someone tells you they have been hurting themselves, keep your face steady and stay curious. Alarm closes the conversation, and you need it open.

A visible flinch teaches the person that this is not something you can hear, and the next disclosure goes elsewhere or nowhere. It can also make the…

Agree a short phrase to use at home. Saying I am having OCD worries tells a parent what is going on without handing them the worry to solve.

Once a parent hears the details they will nearly always try to help by answering, and answering is the thing that feeds it. A label gives them…

Fasten a time you keep missing to another person. Go up when your partner goes up. Ask a colleague to knock for you on the way to the meeting.

A person moving is much easier to notice than a number changing. Ask for it as a favour and keep it small and specific, because a vague request to be…

When someone tells you they have failed, the most useful thing you can do is nothing clever. Let your face stay soft and keep looking at them.

Shame is braced for disgust, so it reads your face before it hears your words. A quick reassurance can even land as a rush to move on. Slower is…

When someone's shame fills the room, check your own state before you say anything. If you start to shrink, or to worry that you are handling this badly, they will feel it.

Shame is catching. The particular risk is a quiet spiral of your own, along the lines of I am no good at this, which pulls you out of the room at the…