Practices

A real food allergy shows itself on the body: a rash, a swollen or inflamed throat, something you can see. Behaviour on its own does not identify one, although behaviour often improves once a genuine allergy is dealt with.

One child's attention and mood went back to her usual level once berries came out of her diet, and what made that findable was the rash and the sore…

Most eating advice quietly assumes a budget. Fresh food is expensive and does not keep, so a household relying on food assistance ends up buying what lasts, and what lasts comes in tins and packets.

If money is the constraint, say it out loud rather than nodding along and then failing quietly at home. The advice can be rebuilt around what is…

Health advice usually assumes a kitchen, a fridge and money for the week. If you are working with less than that, the answer is not to try harder at the advice. It is to shrink the plan until it fits what you actually have.

A plan you cannot keep does more than fail. It quietly adds to the pile of evidence that nothing you do makes any difference, and that pile is heavy…

When someone finally gets one true word out about how they feel, resist explaining it to them. Ask what that word is like from the inside and let them find the rest.

The temptation is to say the clever thing: of course you felt rejected, anyone would. It is often accurate and it usually ends the moment, because…

Once the feeling is actually in the room, ask the plain question: what did you hear her saying about you? The answer is usually where the sting really lives.

A comment about the washing up does not floor anyone by itself. It floors you because of what you heard underneath it, something along the lines of…

Watch for the swerve. Right after something tender gets said, along comes a story about a brother or a colleague or a thing from years ago, and the tender part quietly gets left behind.

Swerving is not dishonesty. It is what people do when a feeling gets close, and it works, which is exactly why it is so easy to follow along.…

If a conversation has wandered off and you have lost the thread, go back to the last thing that had real feeling in it, and go back using the words they used.

Not a summary of those words. The actual phrase: 'you said she has her standards and you will never meet them, and your eyes went red when you said…

You do not have to reflect back everything a person just told you. Pick up the part that carries the weight and say that much.

A long, careful summary can flatten what someone has just risked saying. If the heart of it is that he feels defeated and frightened of never being…

Time alone can be a good idea or a dangerous one, and the difference is what sits underneath it. If you are already low, already dodging people, or drinking on your own, a plan to see fewer people is the wrong plan.

Ask honestly which one this is. Stepping back from a crowded, quarrelsome week is one thing. Disappearing because you cannot face anybody is another,…

Telling somebody one thing you are quietly embarrassed about will bring you closer than a month of pleasant conversation.

It does not have to be dramatic. The worry you have never said out loud, the mistake you still think about at night, the thing you are no good at.…

If it really is that you feel too much for people, the useful move is not more feeling. It is learning to say no while still meaning them well.

Naming your softness as something that gets used is what makes a limit bearable to set. You are not becoming colder. You are stopping the slow build…

When someone protests that swallowing their feelings is unnatural, agree with them, because it is. Then add the part they have not said: it is also necessary, and there are better ways to do it than swallowing.

Arguing that calm comes naturally costs you your credibility in a single sentence. Conceding the true half leaves nothing to defend, and the…

When someone tells the story with every detail, the exact words, the way the door shut, what she was wearing, they are not wandering off the point. The detail is telling you how unsafe it felt.

Steering them back to the summary usually lands as being told their experience is a nuisance. Let it run a while and hear the detail as a reading of…

A story that grips one person can harm another. Before reaching for something graphic to make a point, be sure you know who is in front of you.

Shocking images work because they stick, which is exactly the danger for someone who has hurt themselves before or who thinks about it when things go…

You cannot argue anybody out of certainty, yourself included. What loosens a grip is play: a puzzle, a small experiment, a question where nobody has to lose.

If you want someone to hold a view more lightly, resist correcting it. Give them something to look at that shows them their own mind at work, and let…

Have three or four openers ready before you need them. For what it is worth. Can I run something by you. You might not like this, so give me the benefit of the doubt.

When you are stirred up you will not compose diplomatic language on the spot, so the phrases have to be picked in advance and worn in. Say them aloud…

If you are helping someone with their sleep and eating, ask rather than instruct. The moment you sound like their mother you have lost the part of you that was useful.

Young adults are busy becoming separate people, and any adult who picks up the parental voice gets folded into that argument whatever they were…

Rather than taking on someone else's routine, ask what actually makes you feel ready for a day, or better looked after. The answers tend to be specific and slightly odd, and they hold up better than anything prescribed.

For one person it is a shower before anything else. For another it is having the bag packed the night before, or eating something warm, or ten…

Say out loud, before you start, that there will be bad weeks. Then when one turns up it is a thing you expected rather than proof the whole plan was nonsense.

Setbacks get read catastrophically when nobody warned you: back to the beginning, all that for nothing. Agree in advance what happens instead. You…

Pick one picture and keep it. Shallow end, middle, deep end. Then the child, the parents and the school are all talking about the same thing without anybody needing the clinical words.

It makes the next step obvious instead of arbitrary. You are not being sent to the deep end, you are moving a bit further along the shallow end. It…