Practices

Let what they say land in you before you answer. The word that catches somewhere in your own chest is usually the live one.

Cold. Empty. A nuisance. Take each one for a second rather than sailing past it to the reply. Then give back the one that carried the charge, and you…

I am used to it is not the same as I feel nothing. It usually means a great deal of practice at feeling nothing, and that practice costs something.

Believe the person when they say they are used to it, and hear what is inside the sentence: this has happened often enough that they have built…

When somebody says they just get on with it, take the getting on with it seriously. That is the door, and arguing with the nothing is a wall.

This happens a lot, I just roll with it, I forget about it: there is a whole strategy in that sentence and it is visible, unlike the feeling…

If all you can say is that you want to get away, that is already information. Nobody moves away from nothing, so somewhere in there is something that felt hard.

You do not need to know what it is yet. Hold the smaller version for a while: something here is difficult, and the pulling back is how I have been…

When someone finally gets one true word out about how they feel, resist explaining it to them. Ask what that word is like from the inside and let them find the rest.

The temptation is to say the clever thing: of course you felt rejected, anyone would. It is often accurate and it usually ends the moment, because…

Once the feeling is actually in the room, ask the plain question: what did you hear her saying about you? The answer is usually where the sting really lives.

A comment about the washing up does not floor anyone by itself. It floors you because of what you heard underneath it, something along the lines of…

Watch for the swerve. Right after something tender gets said, along comes a story about a brother or a colleague or a thing from years ago, and the tender part quietly gets left behind.

Swerving is not dishonesty. It is what people do when a feeling gets close, and it works, which is exactly why it is so easy to follow along.…

If a conversation has wandered off and you have lost the thread, go back to the last thing that had real feeling in it, and go back using the words they used.

Not a summary of those words. The actual phrase: 'you said she has her standards and you will never meet them, and your eyes went red when you said…

You do not have to reflect back everything a person just told you. Pick up the part that carries the weight and say that much.

A long, careful summary can flatten what someone has just risked saying. If the heart of it is that he feels defeated and frightened of never being…

Reading about anger will not make you gentler. Warmth is a skill with reps, like anything else, and it fades when nobody practises it.

Most anger advice works on the mind: catch the thought, question it, breathe. Useful, and none of it is the same as actually feeling something for…

If you have gone numb around other people's pain, the numbness almost certainly started as protection. It kept you upright at a time when feeling all of it would have flattened you.

The trouble is that it does not switch itself off when the danger passes. You find yourself unmoved in front of someone you love, and then you blame…

Years of putting up with things build a thicker skin, and that same skin is what stops you being reached by the person in front of you. It can thin again.

Nobody sets out to get harder. It happens quietly, one shrug at a time, until a story that would have undone you at twenty barely registers at forty.…

There is more than one way into someone else's world. You can picture yourself in their place, picture them in it, or simply let their state affect you, and the three do not feel the same or lead to the same place.

Picturing yourself in their place tends to raise your own distress, which can leave you wanting relief more than wanting to help them. Picturing them…

Give yourself an instruction you can rehearse. Copy one thing about how the other person is holding themselves, once a day, and notice what follows.

Advice like be more understanding gives you nothing to practise. Advice like match their pace when they speak gives you something you can do on a…

Repeating back what your partner said proves you were listening. It does not prove you were touched by it, and they can tell the difference.

Reflective listening can be done perfectly and still land cold, because the words check the content while your face and body report that nothing…

Feeling close to your own people does not automatically make you kinder to everybody else. Sometimes it does the opposite and sharpens the line between us and them.

This is worth watching in yourself, particularly if you are the sort who gets angry on behalf of a group. The same warmth that makes you loyal can…

The advice to touch, to eat together, to move your body, to say the true thing out loud stands up perfectly well without the hormone story attached.

Explanations that hang on a single chemical are memorable and usually too tidy, and the studies behind the popular version are often small. None of…

Time alone can be a good idea or a dangerous one, and the difference is what sits underneath it. If you are already low, already dodging people, or drinking on your own, a plan to see fewer people is the wrong plan.

Ask honestly which one this is. Stepping back from a crowded, quarrelsome week is one thing. Disappearing because you cannot face anybody is another,…

Telling somebody one thing you are quietly embarrassed about will bring you closer than a month of pleasant conversation.

It does not have to be dramatic. The worry you have never said out loud, the mistake you still think about at night, the thing you are no good at.…

The thing worth admitting is not that you were angry. It is what you were frightened of underneath it: being made a fool of, being left, being counted as useless.

Anger is the easy half to say and it rarely lands well. The fear underneath is harder to say and it is the part that gets you heard. One sentence…